WELCOME AND MAPPING SCREEN
As you enter the store, SONAD asks you to place yourself on the store’s map. This allows the store’s technical
experts to locate you when you request their assistance. At this point, you are placed on the store’s map.
USER LOCALIZATION MAP
Your location will appear on the store’s map available to the store’s technical experts.
You can request assistance from the store’s technical experts associated with various departments at any time
while you are within the store. You can also call the store operator for other assistance and help.
After receiving your request, the technical expert will identify you on the store’s map,
and walk to you for assisting with your question.
You can see the locations of all technical experts, and monitor the progress of your specific assistance request.
Ever found yourself lost in a huge store (e.g., The Home Depot) looking for a specific product, expert advice, or other assistance for your project?
RapidHelp is designed to quickly request and receive assistance you need on the floor as you shop, making your shopping experience pleasant and anxiety-free.
RapidHelp is a SONAD feature using its audio codes technology. RapidHelp allows a customer visiting a large store with multiple departments spread over a large and complex map to request and quickly receive help, expert advice or consulting from the store associates working on the floor by summoning them to your location via SONAD app.
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*Audio Barcode and Communications Protocol (ABCP)______
is SONAD’s proprietary technology______
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